There’s more to being a good remodeler than providing an honest home remodel estimate and honoring workmanship warranties. A reliable remodeler should also have good business ethics. Let’s talk about what this means and how it translates to our day-to-day dealings with clients, employees, suppliers and more.

The Importance of Ethics

Ethical business practices are the foundation of trust between a contractor and a client. They set the tone for the relationship and affect everything from project outcomes to the overall remodeling experience. Ethics matter because when they are compromised, trust erodes, causing the working relationship to break down.

What an Ethical Contractor Does

To quote the National Association of the Remodeling Industry (NARI) Code of Ethics, an ethical contractor “observe[s] high standards of honesty, integrity and responsibility in the conduct of business.” This means you can expect them to:

• Deliver on their promises. Good contractors do not make claims they can’t back up in writing and avoid practices that mislead or deceive clients.
• Practice quality control. If you’ve ever shopped around for a bathroom quote, you know how competitive the remodeling industry is. This competition puts pressure on some contractors to complete jobs quickly, which can result in shortcuts and defects. 
• Communicate their code of ethics to their employees. Good contractors publish their code of ethics, update it when necessary and conduct regular training for employees on ethical compliance.
• Facilitate the reporting of ethical violations. Good contractors have a strong internal system of checks and balances and make it easy for clients and employees to report actions that go against their code of conduct.

What an Ethical Contractor Doesn’t Do

Here are some red flags you shouldn’t see when you hire a reputable remodeler:

• Failure to ensure safety. Good contractors take measures to ensure the safety and well-being of their employees, clients and the public. This includes obtaining and retaining the required insurance coverage.
• Substandard work or materials. Good contractors understand that delivering substandard work on a project is a form of theft.
• Bribery. Good contractors obtain permits legally and through the appropriate channels.

Let’s Start a Conversation!

Make DreamMaker Bath & Kitchen of Ogden your final stop when searching for a “home remodeler near me” online. We are a company known for taking our Code of Values™ very seriously. We believe in treating people with respect and integrity, both in business and in life. Call (801) 614-7263 or fill out our contact form to schedule a design center visit or online consultation. We serve homeowners in Ogden and the nearby areas, including Taylorsville, Sandy, Draper, Heber City, Brigham City and many more.